Emotional Intelligence: Defining and Understanding the Fad

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Kenneth Nowack

Trainers, coaches, and organizations must be wise to what EI means, what different models exist, and which methods best measure it. More »

Moving From Evidence to Proof: New Directions for the Way We Think About Metrics

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Jack J. Phillips

A group of client relationship managers participate in a formal learning program to implement new selling skills. Six months after the program, sales improve, and the learning team presents the results to the vice president of sales. The senior executive responds, "An i... More »

Building Leadership and Organizational Capability at Agilent

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Teresa Roche

When measurement matters, engineers, scientists, manufacturers, businesses, researchers, and government agencies rely on Agilent tools and solutions. From home entertainment to homeland security, from food safety to network reliability, and from communicating wirelessly... More »

A Working Model

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ASTD Staff

Many of you might be familiar with David Allen from his 2001 book Getting Things Done. Allen speaks of the first book as providing the tools to use in guiding the implementation of Making It All Work. In other words, the first book represents the tools, and the most rec... More »