November 23, 2009
Every day we see articles on building organizational capability. There are also many questions about how to determine learning's value in an organization. Much of this discussion focuses around return-on-investment (ROI), effectiveness, and efficiency - essentially the ...
November 16, 2009
The holistic combination of employee engagement and customer satisfaction has a predictive effect on financial performance. Regardless of whether you sell home improvement supplies or compete for customers in another industry, the benefits that come from an engaged work...
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