December 23, 2009 - by ASTD Staff
A distribution company learns that capturing accurate employee performance starts with improving its performance management system. More »
November 23, 2009 - by M.J. Hall
Every day we see articles on building organizational capability. There are also many questions about how to determine learning's value in an organization. Much of this discussion focuses around return-on-investment (ROI), effectiveness, and efficiency - essentially the ... More »
November 16, 2009 - by Cedric Coco
The holistic combination of employee engagement and customer satisfaction has a predictive effect on financial performance. Regardless of whether you sell home improvement supplies or compete for customers in another industry, the benefits that come from an engaged work... More »
October 23, 2009 - by Harvey Deutschendorf
Traditionally, the office is seen as a place where employees leave their emotions at the door. While it is now accepted that our emotions are part of who we are and that we cannot think or act without them, many organizations still expect employees to ignore their emoti... More »
July 28, 2009 - by Thad Juszczak
Budgeting and performance management (B&PM) is a tool for anyone interested in improving government agency performance. Performing effectively is about providing essential services to citizens to ensure their safety, health,... More »
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