Shared services, an organizational structure that consolidates delivery of one or more support functions, is designed to achieve cost reductions, economies of scale, and improved service. At many large, multilocation, and global organizations, shared services is showing... More »

Global Human Resources Development , Sales Enablement

Advanced Level Content , Change Management , Economy , Measuring and Evaluating , Trends

While many may think the utility industry is protected from economic turbulence, it, too, is affected by issues surrounding the economy. Customers' ability to pay their utility bills and fluctuating gas prices are among the factors that affect a utility's financial stan... More »

Learning & Development , Workforce Development

Economy , Engagement , Global Workforce Development , Measuring and Evaluating , Trends