October 12, 2012
When you examine the BEST award-winning organizations during the past decade, several key characteristics emerge. These winning organizations have metrics that matter—inclusion of learning objectives as part of individual performance goals, a clear link betw...
September 20, 2011
And what's the cost? As trust goes down, speed goes down, and cost goes up. Efforts to "spin" or position to restore trust only make the problem worse. Sooner or later, people come to the realization that they can't talk themselves out of problems they've behaved themse...
October 23, 2009
Consider the old adage, What goes around, comes around. Often, this
refers to political appointees who return to government when their
party is elected. The other interpretation is that appointees bring
back policies that were d...
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