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Creating ROE: The End Is the Beginning

Premium Content
James Kirkpatrick

An effective way to show the value of a training initiative is through return on expectations (ROE). When done properly, it cannot fail. Nearly every goal-setting philosophy begins with a clear vision of the desired end result. While this principle is quite simple and e... More »

Emotional Intelligence: Can It Be Taught?

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Emotional intelligence (EI) has generated a great deal of attention in recent years. Many researchers and practitioners feel that EI supersedes other forms of intelligence in determining success or failure in jobs requiring high levels of interaction with others (manage... More »

Transforming HRD Into an Economic Value Add

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How much economic value does your HRD function generate for your organization? If you do not know the answer, here's help to determine whether you are a cost center or an economic value add (EVA), as well as what you can do to increase your strategic value to your organ... More »

ROI: The Report of My Death Is an Exaggeration

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What do Mark Twain, Ernest Hemingway, and return-on-investment (ROI) have in common? All have been reported dead, prematurely. Twain was quite resilient, and reporting was so inaccurate in the 19th century that he was reported deceased twice! Almost a century later, rep... More »

Moving From Evidence to Proof: New Directions for the Way We Think About Metrics

Premium Content
Jack J. Phillips

A group of client relationship managers participate in a formal learning program to implement new selling skills. Six months after the program, sales improve, and the learning team presents the results to the vice president of sales. The senior executive responds, "An i... More »