Designing a Social Media Strategy to Fulfill Agency's Mission

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Ines Mergel

Social media applications have become acceptable communication and interaction channels in the public sector. Driven by online behavior of citizens, available social networking platforms, and the governments' need to become more participatory, transparent, and collabora... More »

Training to the Rescue: First Responders Power Up Skills While Cutting Costs

Alison Gjefle

In the movie Apollo 13, one of the scientists supporting the astronauts' return to Earth interrupts NASA Flight Director Gene Kranz, insisting "Power is everything! Without it, they don't talk to us, they don't correct their trajectory, they don't turn the heat shield a... More »

A Harder Focus on the Global Classroom

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Darlene Christopher

Imagine yourself in a virtual classroom. The instructor puts an image of a game of cricket on the screen and says, "Sometimes dealing with pressures at work may feel like a game of 20/20 limited cricket, where you are chasing a score of 220 and it's the last over. You h... More »

The Silent Killers of Productivity and Profit

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Chauncey Bell

As we make our way out of the recent recession, it is clear that the business world has changed dramatically and there will be no going back to the way things were. Yet the training and development world remains largely stuck in dated thinking, practices, and programs t... More »