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The Untapped Power of Action Learning

Patrick S. Malone

Federal agency productivity and employee satisfaction are demanding goals even in the best of times. And one would not have to look far to come to the conclusion that the U.S. government is not in the best of times. More »

Collaboration Enables Operational and Cultural Transformation on a Shoestring

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Kriste Jordan Smith

In an era of resource uncertainty, skillsets related to agility, adaptability, and collaboration now trump traditional, predictable rank-and-file behaviors for achieving resilient, large-scale transformation in the public service mission space. After 10 years of treat... More »

Communication Provides Foundation for Being a ‘Best Place to Work’

Kathleen Skidmore-Williams

At the U.S. Army Audit Agency, communication is vital to success and to reaching the next level of organizational performance and employee satisfaction. These are tough times to be a federal employee. At nearly every turn, federal workers are facing pay freezes (no c... More »

Virtual Worlds and Social Media Drive Results and Training

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Samantha Wasserman

With increased constraints on both time and budgets, today's leadership must find creative solutions and strategies to deliver needed training. The National Highway Institute (NHI) has harnessed the power of virtual solutions, mobile and social media, informational vide... More »

HowTo.gov Provides Government Tools to Engage Citizens Online

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Andrea Sigritz

Social media in government is here to stay. The team in the General Services Administration's (GSA) Office of Citizen Services and Innovative Technologies (OCSIT) knows this well. This is the team that provides agencies with best practices, training, and shared tools an... More »