Leveling the Field

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Bill Withers

For 15 years, learning professionals have acknowledged the importance of designing and implementing effective Level 2 tests. Successful information gathering depends on trainers' ability to leverage the basics of why the learning is important and what the goals are. Wha... More »

One for the Ages

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Liz Wheeler

During the agricultural era, when most people worked on farms, a father would teach his son how to till the land, plant grain, and harvest crops. The son learned the proper techniques for irrigating, thinning, and weeding for a more plentiful yield. Later, the son would... More »

Banner Health: Keeping the Promise in Challenging Times

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Robin B. Hollis

Banner's mission states, "We exist to make a difference in people's lives through excellent patient care," and Senior Vice President of Human Resources and Chief Talent Officer Ed Oxford explains that "Journey of a Lifetime" is the natural extension of that mission. "We... More »

“It’s All About ME” Becomes A Cross-Generational Conversation

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Misti Burmeister

I just got off the phone with Sara, a Generation Y'er struggling to help her father (who can no longer afford retirement) find a job. Problem is, he hasn't been keeping his skills or network up-to-date - something Gen Y'ers have been doing since entering the workforce. ... More »

Filling in the Blanks

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Lois J. Zachary

Kendra had a hard time at her new job as manager of customer service at a large retail chain. She had sought out a new job to get away from the very toxic situation in her previous workplace, where there was little communication or information sharing. At the time, she ... More »