August 20, 2010 - by Chris Musselwhite, Nancy Probst, Sue Kennedy
We all know that the most powerful and lasting learning comes from the discovery associated with our direct experiences - when we act and then experience the consequences of our actions. It is what Peter Senge has dubbed, "the learning horizon." The dilemma, however, is... More »
August 20, 2010 - by Emanuel Albu
There are numerous quality standards and instruments available to measure training quality, including ISO 9000, ANSI/ASQC Z1.11, ISO 10015, or some form of the Total Quality Management system. The implementation of quality systems is bureaucratic in nature, time consumi... More »
August 20, 2010 - by Erin Sappington, Jessi Nokes
When you think about effective training courses, what comes to mind? If you're like most learning professionals, well-researched lessons and impeccably worded test questions are most likely essential for a successful presentation. Other factors such as syllabi, particip... More »
August 15, 2010 - by John Baun, Mary Thomas Scott
In 2008, the United States spent an estimated $134 billion on employee training. Employers train employees for improving job skills, career advancement, industry certifications, and the quality of life of their employees, among other reasons. Employers presume a return ... More »
August 15, 2010 - by Gina Gotsill, Vic Passion
For the last year, you've been working on a large project, creating training materials to prepare your company's contact-center employees to use their new enterprise software package. Your training materials are not only accurate and instructionally sound; they are attr... More »
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