July 15, 2010
Herb Greenberg, Patrick Sweeney
2009 is one year that none of us will ever forget. We all had to shrink to squeeze through the eye of the storm, and we had to learn how to compete in a completely new game. Our competitors, we found, are no longer in our neighborhoods or on the other side of town. They...
July 06, 2010
For the past decade or so, new technology and systems have been
prominent in performance improvement initiatives. Scorecards and
performance measurement have been promoted as an answer for
performance problems. Over this period,...
July 03, 2010
Institutional knowledge is the shared and applied knowledge of
procedures, rules, traditions, values, history, and performances
that exist among members of an organization. Knowledge management
is broadly defined as any process ...
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