December 01, 2011 - by Bruno Neal
Help forecast challenges and provide solutions by getting involved early in decisions related to the scope of design projects. Today you woke up with your mind full of ideas, almost mentally rehearsing your speech for the big event. After months going through instructio... More »
December 01, 2011 - by Pat McLagan
The learning professional's role in self-service learning is to help learners make learning more effective, efficient, productive, innovative, and fun. This is the era of self-service. We pump our own gas, file our own taxes online, tally and bag our own g... More »
November 01, 2011 - by Swati Karve
Successful role plays require meaningful and relevant characters, skillful facilitators, the participants ability to play the roles, observer involvement, and an effective debriefing process. Role plays can be prewritten, part of a video clip, impromptu, or created spec... More »
October 01, 2011 - by Paul Harris
Customer service and community support go hand in hand at this large Texas hospital. Learning is a principal ingredient of both. University Health System is a large institution that includes a single inpatient hospital and 17 ambulatory care facilities scattered through... More »
September 19, 2011 - by Karie Willyerd
The other day I was talking to a well-known, award-winning CLO, who said he absolutely refuses to get involved with any of the new social media. Facebook? LinkedIn? Twitter? Nope, he wants nothing to do with any of it. His excuse? No time for it. He's got more important... More »
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