Managing human capital is a high-risk area in the federal government, the Government Accountability Office (GAO) reported more than a decade ago. In part, GAO found that federal managers need all the help they can get in attracting, hiring, developing, engaging, and ret... More »

Government , Workforce Development

Business Impact , Change Management , Engagement , Management Development , Human Performance Improvement

As I exited Amtrak at Philadelphia's 30th Street Station and made my way to the escalator destined upward to the grand train lobby, the oddest thing happened. The moving staircase that was still packed with people heading down to the train platform suddenly changed dire... More »

Government , Sales Enablement , Senior Leaders & Executives , Workforce Development

Business Impact , Change Management , Competencies , Engagement , Human Performance Improvement , Leadership Development , Management Development , Selling Skills

Are your agency leaders talking about collaboration now more than five or six years ago? Are you seeing considerably more collaboration in your agency today? When I pose these questions to managers, 80 to 90 pe... More »

Government , Learning & Development , Senior Leaders & Executives

Change Management , Engagement , Human Performance Improvement , Intermediate-level Content , Managing Organizational Knowledge

Fifteen years ago this week, Congress passed the Government Performance and Results Act, a law whose sponsors hoped would help establish a government guided by goals and monitored by results. ... More »

Government

Assessment , Beginner Level Content , Business Impact , Change Management , Engagement , Human Performance Improvement , Measuring and Evaluating , North America