April 21, 2010
The shared services revolution began in the late 1980s with the
adoption of commercial off-the-shelf (COTS) enterprise resource
planning (ERP) software packages by leading commercial enterprises.
These highly standardized and sc...
April 18, 2010
Government agencies often provide essential
services that no one else provides. Therefore, the managers
who run those agencies need a tool to manage for results, and
citizen consumers of those services need one to gauge their
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