Social media in government is here to stay. The team in the General Services Administration's (GSA) Office of Citizen Services and Innovative Technologies (OCSIT) knows this well. This is the team that provides agencies with best practices, training, and shared tools an... More »

Government , Learning Technologies , Learning & Development

Communication , Delivering Training , Designing Learning , E-Learning , Informal Learning , Mobile Learning , Social Learning , Training and Development - General

As training and development professionals we realize that training is not a cure-all, so we shouldn’t say yes to all training requests. But how do we determine when to say no? More »

Learning & Development , Senior Leaders & Executives

Managing the Learning Function , Designing Learning , Delivering Training , Training and Development - General

Produce lasting results and a top-performing sales team. More »

Sales Enablement , Learning & Development

Designing Learning , Delivering Training , Selling Skills , Training and Development - General

It is easy to focus on the quality of training rather than the impact of the learning. To prove value, shift thinking from a quality mindset to an impact and results mindset. More »

Government , Learning & Development

Business Impact , Competencies , Delivering Training , Designing Learning , Training and Development - General

The federal workforce faces a number of critical challenges that must be addressed to fulfill the increasingly complex demands placed upon federal agencies. For example, the looming retirement bubble will require the replacement of a significant portion of the federal w... More »

Government , Learning & Development

Change Management , Business Impact , Designing Learning , Delivering Training , Jobs , Management Development , Training and Development - General