To Be Continued: Using Social Media for Training Conversations

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Daniel Bixby

Let's be honest. The days of giving a sheepish grin when someone asks if you're "on Facebook" are long gone. This is a new era, and social media is the new telephone. Like it or not, welcome to the age of cyber communities. Welcome, not merely to lounges or coffee shops... More »

Invest in Your Best

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Herb Greenberg

2009 is one year that none of us will ever forget. We all had to shrink to squeeze through the eye of the storm, and we had to learn how to compete in a completely new game. Our competitors, we found, are no longer in our neighborhoods or on the other side of town. They... More »

Managing the Matrix in the New Normal

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Marjorie Derven

The global recession and threat of a jobless recovery have converged with decade-long seismic shifts in the workplace (Table 1) to create profound implications for today's employees. These volatile changes have been dubbed the "new normal," where long-held assumptions h... More »

Shared Services and the Cloud: Seize the Opportunity

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John Marshall

The federal government has been gradually adopting shared service business models for administrative services for nearly 30 years. Today, the buzz is all about the cloud and its potential to transform shared services as we know ... More »