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Networked Governance: A Working Solution

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If the 2005 aftermath of Hurricane Katrina did not convince us, then surely the rollout of Medicare Part D the following year provided graphic proof that the implementation of new programs requires the coordination and cooperati... More »

It’s Story Time

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"It was about 7 o'clock on a breezy Monday night. I was knocking down a Scotch and soda before the cab ride home when the wind blew in a tousled blonde too lightly dressed for the weather. In that outfit, she was begging for a chest cold in several places at once so I d... More »

Think Differently: Update Your Stats to Unlock Outcomes

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It has been more than 15 years since the CompStat management model was first introduced by the New York City Police Department (NYPD), sparking a movement that has profoundly affected public administration. CompStat has been suc... More »

A High-Touch, Low-Tech Approach to Training

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To appreciate how central training and development are to the business at Barilla America, one need look no further than the five organizational goals set by the company and constantly monitored under its three-year plan. Alongside net sales and other financial prioriti... More »

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