Software tools have made it possible to build entire documents with reusable chunks of information. This means that writers can develop, edit, and refine a product overview, and then insert this consistent overview into all relevant documents about that product. Perhaps... More »

Learning & Development , Learning Technologies

Designing Learning , Intermediate-level Content , Managing Organizational Knowledge

During my morning stops at Starbucks to buy a latte, Ive observed how this company launches new products, flavors, and drinks with cohesion. New drinks are not launched in isolation; staff members are quick to recommend the late... More »

Government , Learning & Development

Delivering Training , Designing Learning , Intermediate-level Content , Skills Gap , Training and Development - General

When Congress established the Trade Promotion Coordinating Committee (TPCC) in 1992, it authorized the commerce secretary to act as a messenger of commerce, communication, and innovationlike the Roman god Mercury. Housed in ... More »

Government

Business Impact , Economy , Global Workforce Development , Intermediate-level Content , Jobs , World Events

Over the past several decades, the workforce delivering federal government services has changed dramatically. While government spending has increased, so has the use of non-federal resources to achieve mission results. Federal ... More »

Government , Human Capital

Economy , Intermediate-level Content , Jobs , North America

Are your agency leaders talking about collaboration now more than five or six years ago? Are you seeing considerably more collaboration in your agency today? When I pose these questions to managers, 80 to 90 pe... More »

Government , Learning & Development , Senior Leaders & Executives

Change Management , Engagement , Human Performance Improvement , Intermediate-level Content , Managing Organizational Knowledge