Blame it on the balanced scorecard. Though not the first to devise a business scorecard, Robert S. Kaplan and David P. Norton set off a flurry of interest in people-related metrics with the publication of their 1996 book The Balanced Scorecard: Translating Strategy Into... More »

Human Capital , Learning & Development

Business Impact , Career Development , Curriculum Alignment , Human Performance Improvement , Training and Development - General

Are leaders born or made? In 2006, Warren Bennis said, "The most dangerous myth is that leaders are born - that there is a genetic factor to leadership, that people have certain charismatic qualities or not. That's nonsense. Leaders are made rather than born." Daniel Go... More »

Learning & Development

Coaching and Mentoring , Curriculum Alignment , Delivering Training , Human Performance Improvement , Intermediate-level Content , Training and Development - General

Training professionals, particularly those employed in training units of larger organizations, are subject to the customer service philosophies and practices of their organization as well as the industry the organization works within. This is inherently good; a customer... More »

Learning & Development , Sales Enablement

Business Impact , Curriculum Alignment , Designing Learning , Human Performance Improvement , Training and Development - General

To appreciate how central training and development are to the business at Barilla America, one need look no further than the five organizational goals set by the company and constantly monitored under its three-year plan. Alongside net sales and other financial prioriti... More »

Learning & Development

Change Management , Curriculum Alignment , Human Performance Improvement , Informal Learning , Training and Development - General

Case Studies