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The Professional Is Political: Three Steps to Avoid Business Communication Stumbles

Premium Content
Karen Friedman

As I exited Amtrak at Philadelphia's 30th Street Station and made my way to the escalator destined upward to the grand train lobby, the oddest thing happened. The moving staircase that was still packed with people heading down to the train platform suddenly changed dire... More »

Making the Shift: 5 Steps to Becoming a Sales Performance Improvement Specialist

Premium Content
ASTD Staff

"What have you done for me lately?" That question is running through the minds of the sales executives, sales managers, and sellers you work with on a daily basis. If you're a sales trainer who answers this question with the number of programs you facilitated or the res... More »

Value Over Profit Customer Service Models in the Training Unit

Premium Content
Robert Cooperman

Training professionals, particularly those employed in training units of larger organizations, are subject to the customer service philosophies and practices of their organization as well as the industry the organization works within. This is inherently good; a customer... More »