This handbook is the must-have resource for developing a training program that delivers impressive results and accountability. Each chapter is written by an expert with proven success in the field.
Riding the Tiger gives readers a leading through learning strategy to help resolve issues and stabilize a company in uncertain times.
Middle managers have more direct impact on results than any other layer of an organization. This book shows you how to become a high-impact middle managerone who can transform high pressure into high impact business results.
Middle managers in the public sector have more direct impact on results than any other layer of an organization. This book shows you how to become a high-impact middle managerone who can transform high pressure into high impact business results.
10 Steps to Successful Customer Service is an essential key practice check up designed to help both front line customer service professionals and their managers maintain focus on creating satisfied, loyal customers.
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Create a business skills boot camp for your frontline workers!
Get straight answers from the top to help you develop strategies and measures that really matter to your companys CEO.
A complete, customizable program for preparing training professionals, occasional trainers, and subject matter experts from the foremost practitioner, author, and expert in the industryElaine Biech.
El anlisis es un paso previo a la accin. Cmo podemos lanzarnos a lograr un objetivo si no estamos seguros...
If you need a comprehensive, practical roadmap to improved performance management, youve found it! With all the downloadable, value-added materials this book includes, your training dollars will be smartly invested.