How do you train people in a specialized, complex subject area that you dont fully understand yourself? If youre an experienced trainer, training manager, content designer, curriculum developer, or anyone else who creates courses, Technical Training Basics can help you tackle this challenge head-on. With this book as your guide, you can understand and navigate the process of creating effective technical training programs in partnership with a subject matter expert.
Chockfull of myth-busting research and ready-to-use tools, and delivered in a lighthearted and entertaining style, the updated, expanded, and enhanced second edition of Telling Aint Training sets new standards for the training industry.
This guidebook teaches workplace professionals how to use competency-based training to build and enhances each employees unique abilities in keeping with previously established profiles of success.
This handbook is the must-have resource for developing a training program that delivers impressive results and accountability. Each chapter is written by an expert with proven success in the field.
This book provides hundreds of quick ideas that will get participants engaged and primed for learning from uncovering learner needs to creating stimulating environments to managing time and groups to using powerful learning aids and more.
Middle managers in the public sector have more direct impact on results than any other layer of an organization. This book shows you how to become a high-impact middle managerone who can transform high pressure into high impact business results.
10 Steps to Successful Customer Service is an essential key practice check up designed to help both front line customer service professionals and their managers maintain focus on creating satisfied, loyal customers.
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