This book offers a pragmatic, evidence-based approach for justifying results and proving success while serving individuals, your organization, and society.
This new edition of the essential best-practices toolkit shows how to transform an organization into one that continually learns from its experiences, and more importantly, translates that knowledge into improved performance. Rich in hands-on tools, this much-anticipated update of the award-winning classic features lessons from world-class leaders such as Nokia, Alcoa, and others.