The Savvy Manager: 5 Skills That Drive Optimal Performance

Jane R. Flagello is renowned for her application-oriented teaching style that effectively bridges the theory-to-practice gap by delivering hands-on tools that help create sustainable change. A fervent believer in the ability of people to create great places to work, her focus is on developing communication, leadership, and conflict-resolution skills. Backed by a doctorate in adult continuing education, Flagello is a certified ontological coach, specializing in the human nature of organizations and communication. She is also a certified client facilitator for the Covey "7 Habits of Highly Effective People" program.

Sandra Bernard Dugas, enjoys a nationwide reputation for success in coaching executives, managers, and teams. Her coaching and facilitating business, Dynamic Adventures, helps managers to maximize workplace performance in a wide variety of environments, and she is in frequent demand as a speaker and presenter at workshops and conferences across the United States. With advanced degrees from Louisiana State University and a position as adjunct faculty member at the University of Southern Mississippi, Dugas delivers an unmatched blend of educational excellence and business experience.