For any organization that wants to develop knowledgeable, responsive customer relations specialists to improve customer satisfaction and raise the bar for service excellence, Customer Service & Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers, and assessment instruments help you teach employees the importance of customer service and improve their performance. Customer Service Training teaches the importance of happy customers and will help you improve the disposition, timeliness, attitudes, and problem solving capabilities of customer facing employees.
Part of the ASTD Trainer's Workshop series—ASTD's done all the work for you with complete, customizable, ready-to-use programs. Titles offer half-day, one-day, and two-day workshop formats, as well as all the exercises, handouts, assessments, structured experiences, and presentations needed for effective delivery.
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Formats
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Member
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List
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Paperback
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$39.95
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$49.95
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PDF
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$39.95
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$49.95
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