What is Coaching, Anyway?

Jason Jordan

We were recently presenting at the ASTD 2012 International Conference and Exposition, and someone from the audience asked a simple but consequential question. She said: “You know, we constantly tell our sales managers that we want them to coach their reps, but I&r... More »

Which Types of Sales Manager Training Are We Missing?

Jason Jordan

We previously blogged about a question on coaching that we received at the ASTD 2012 International Conference and Exposition. (Click here to read that post.) In that very same session, we received another great question from the audience: “Which topics do you thin... More »

Sales Moves by Jeffrey Gitomer 5-23

I get a ton of emails from people seeking insight or asking me to solve sales dilemmas. Here are a few that may relate to your job, your life and, most important, your sales thought process right now More »

Sales Moves by Jeffrey Gitomer 5-17

This particular visit was pivotal because it may have been our last. Their 10-year consistency has been compromised at least three ways: 1. New bread – lower quality. 2. New croutons – lower quality. 3. New espresso – lower quality. They used to serve ... More »

Sales Moves by Jeffrey Gitomer 5-2

I am sick of the argument that cold calling still has a valuable place in selling. Someone PLEASE show me the value.   More »