On the Job Coaching

Jason Jordan

Sales coaching is a hot topic.  Every webcast and paper my firm delivers on the subject yields a massive response.  Consequently, we spend a lot of time thinking about the various issues with current sales coaching models and why they fail to make a real diffe... More »

Sales Evaluation

Michael Galvin

I’m often on the phone with sales enablement professionals discussing options and solutions to their organizations sales woes. Typically the conversation goes something like this: More »

Sales Moves by Jeffrey Gitomer 11-30

The most misused word in sales may surprise you. It’s “value.” Value is a misguided, misused, maligned word, whose meaning has gone fallow. It is often used without understanding of its true meaning or implications. It’s bantered about in a way t... More »

Call Recording Can Be Sales Training's Best Friend

McKay Allen’s November 15 post, “Sales Training Without Accountability Is Pointless,” on Sales & Marketing Management contends that monitoring and measuring are the only way to improve training ROI. Enter call recording and scoring. More »

Sales Moves with Jeffrey Gitomer 11-26

What’s the difference between you and all of your competition? Are you different from your competition, or do you just THINK you are? Are you different from your competition, or do you just tell customers and prospects you are? Or are you different from your compe... More »