October 31, 2012 - by Jeffrey Gitomer
Dear Jeffrey, I am a huge fan. I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. Today, I received the following email from Amazon: Hello, We noticed that you experienced poor video playback... More »
October 30, 2012 - by Ryann K. Ellis
A new release from ASTD Press, Premeditated Selling: Developing the Right Strategy for Every Opportunity, provides a scalable five-step process and tools for managing complex sales. I recently asked one of the authors, Kevin Jones, to share a little insight about what i... More »
October 25, 2012 - by Steve Gielda
My business partner and I both like to watch football when it’s in season, which it always is, thanks to ESPN, TiVO, and various start-up leagues which compete for our springtime attention. We are drawn to the drama of violent hits and artful grace that abou... More »
October 25, 2012 - by Mark Wayland
Now is a great time to look at how your slice of the organization’s business is progressing. Are you and your team on track to achieve your business goals? If you’re on schedule (or ahead of it), you’re likely to stick with the plan and keep doing what... More »
October 15, 2012 - by Steve Gielda
Many people love the thrill of riding roller coasters, such as King’s Dominion’s Intimidator. Featuring a 300-foot, 85-degree drop, and speeds at over 90 mph, the ride lives up to its name. Once the ride crests the hill, there is no stopping it. More »
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