1) More activity does not equal better activity. Quality
always beats out quantity. - John Golden, Huthwaite
When times are tough, you'll always feel better if you're burying
yourself in work. What you need to be sure of though, is that the
work you're doing is productive and not just a good way to "look
busy." In terms of lead generation, making 500 cold calls instead
of 100 doesn't mean that you'll instantly do more business. Put
your energy towards calling referrals if you can, or use that
energy for something else besides generating a higher phone bill.
2) Make sure you give some attention to your high
performers; now is not the time that you want to lose them. -
Richard Dickerson, The Brooks Group
Your high performers are what propel your business forward and,
whether you want to admit it or not, help keep you afloat in rough
economic waters. However, High performers know that they're high
performers; they also know that if they wanted to, they could
probably perform just as well somewhere else. To keep their minds
(and bodies) from wandering right out of your company, be sure to
give them plenty of attention and incentives for staying with your
business.
3) Don't try to turn everyone into a high performer; work
on weeding out your weakest sales reps instead. - Howard Stevens,
HR Chally
On the other hand, high performers are a rare commodity. While it
may someday be possible to turn every single one of yours
salespeople into a high performing superstar, the amount of time,
effort, and funds to do this simply isn't worthwhile in this
economy. In contrast, it's relatively quick and easy to identify
your weakest performers and act accordingly. By removing your low
performers and replacing them with "just average" salespeople,
you'll generate more business than you would with a small team of
superstars.
4)
Two of the most important qualities for
sales reps in this new economy are achievement orientation and
understanding of impact and influence. - Jean Mackintosh, Thomas
International USA
Your sales reps need to be able to see how their actions affect the
big picture. Not only that, but they need to see their client's big
picture and align their pitch to accommodate those needs. If you
can make sure that your sales reps know how to align your company's
vision with your client's vision, then they'll not only be
successful, but they'll be geared towards achievement now that they
know how to do it.
5) Not only does everyone need to be in the right job, but
everyone needs to be communicating and collaborating to create the
best sales strategies. - Paula Cushing. IBM
The days of the "lone gunman" salesperson are over. Everyone needs
to be communicating with each other to make sure that all of your
clients are having their needs met. People that were not
traditionally involved with sales are now being brought along on
sales calls, and don't expect that trend to stop any time soon. By
working together, your team can guarantee that they'll be able to
marginalize their weaknesses and maximize their strengths.
Would you add anything to this list? What are you changing (if
anything) to shape up your sales teams and survive tightening
budgets? Tell us in the comments and check out our online, on-demand conference available only
until July 28th for more lessons from industry
experts.