I still remember the first time I used technology to support classroom training. I was in the process of developing a new one-week course for a team of credit specialists (the people who approve or decline those questionable purchases on your credit card). We had only been allocated 3 test accounts with a little more than 10 participants registered. Fortunately, I had heard that one of our technical writers had a license for some screen recording software. After spending about an hour with her t