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ATD Blog

What groups of employees are the no-brainers to train?

Friday, August 3, 2007
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I was doing some benchmarking the other day between a few different organizations. One question that was asked was, what are the "no-brainer" groups of employees to train? (And there may be a second question, what are the no-brainer topics to train, like leadership, ethics, sexual harassment, etc).

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To me, the obvious groups are:

  • new employees;
  • high potential people;
  • call center employees;
  • sales people; and
  • anyone who has to have certification or compliance;
  • anyone who has to demonstrate a mastery level (like a pilot, although this differs from organization to organization).

What are other obvious classes of people that should be part of a formal learning program?

About the Author

The Association for Talent Development (ATD) is a professional membership organization supporting those who develop the knowledge and skills of employees in organizations around the world. The ATD Staff, along with a worldwide network of volunteers work to empower professionals to develop talent in the workplace.

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