Here are two sides of the same coin.
1) The Training Chasm is "how do really change people's behavior in
a formal learning program?"
2) The Life Chasm is "how do some people accomplish so much more
than other's, even when they don't work harder, and really only
make slightly different uses of the same basic tools and
I think about both of those when I struggle to discuss the most
critical part of a simulation.
There is the interface. There are the results. And then there is
something in between - an invisible system. By mastering
this invisible system, your actions in the interface lead to
success, often through making unconscious trade-offs. By ignoring
or fighting this system, you actions, ostensibly similar to the
successful user, lead to failure.
Meanwhile, a lot of training talks about models, doing the right
things in the order. They might even talk about how to
theoretically attach actions to the model. But without practicing
using this system, the concepts just as flat as with a tennis
student who learns in a classroom, and then is forced to play
without internalizing through action.