Poster Sessions: Not Just for the Science Crowd

Juana Llorens

If business card swapping is high on your to-do list for ASTD 2012, be sure to take a few minutes to check out the Community of Practice networking event(s). There are numerous chances to meet your community manager(s) as well as colleagues who share your professio... More »

Fatal Benchmarking Mistakes

Mark David Jones

Much has been said of benchmarking – the act of looking to best-in-class companies and measuring yourself against their methods.  Of course, the expectation is to gauge how you compare with industry leaders, identify where you can improve, and adjust your met... More »

World-Class Benchmark: REI - Creating Your “Perfect Customer Experience”

Courtney Kriebs

What can you learn from the Number 8 company on Fortune magazine’s 2012 “Best Companies to Work For” list?  A lot.  We all can. Recreational Equipment, Inc. (REI) has placed on this top 100 list every year since the listing started in 199... More »

World-Class Benchmark: Whole Foods Market - Don’t Just Give Them A Goal, Share A Cause!

Courtney Kriebs

Developing passionate ownership and buy-in is an elusive target for most employers.  But proven world-class leaders have found a way to engage their employees and customers in a way that gets consistent results.  This approach requires going beyond the typic... More »

World-Class Benchmark: Harley-Davidson - Learn How to Earn “Tattoo-Level” Passion from Your Customers

Courtney Kriebs

We all want passionate advocates for our products and services.  Engaged customers mean growing relationships and a healthy bottom line, but how does one achieve this goal?  By looking to those companies who have proven successful in accomplishing a high level... More »