New Report Examines How Agencies Use Social Media

Social media has redefined how people, organizations and government interact. How can federal managers use social media technologies more effectively to change how they carry out their work, fulfill their agency’s mission and broaden how they communicate and engag... More »

Job Characteristics Key to Motivating Federal Employees

new report from the U.S. Merit Systems Protection Board (MSPB) examines motivation levels in the federal workforce and discusses steps that federal agencies can take to enhance employee engagement and performance. More »

Usability Testing Program Uncovers Why Dot.Govs Failed in 2012

Ryann K. Ellis

GSA’s First Fridays Usability Testing Program has put together a list of the most common government website fails they encountered in 2012. It was no surprise that the most common usability problems are less about technology and more about communication: jargony c... More »