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January 31, 2010 - by ASTD Staff
On Wednesday, January 27, President Obama gave his State of the Union Address. Upon completion, the pollsters and pundants were in usual form. If you happened to watch the post-address discussion on CNN, you probably saw John King provide the latest Twitter results. Tha... More »
January 28, 2010 - by ASTD Staff
Providing great customer service is critical for the success of any business. Pushing buttons and listening to recorded messages is not good customer service, but many companies think it is. The latest book in the 10 Steps series from ASTD Press, 10 Steps to Successful ... More »
January 27, 2010 - by ASTD Staff
Some ASTD chapters have expressed interest in contributing to the Haitian relief efforts through charitable donations or matching members' donations. ASTD and its legal counsel recommend that chapters only contribute to organizations recognized as 501 (c)(3) organizatio... More »
January 26, 2010 - by ASTD Staff
ASTD author Maxine Kamin, director of professional development at Childnet and founder and president of TOUCH Consulting, shares with us some valuable customer service tips: "If you're in a service field, did you ever ponder, 'What was I thinking when I took this job?' ... More »
Learning executives continue to be optimistic about the outlook and expectations for the learning function according to the latest measurement by the American Society for Training & Development (ASTD). The Learning Executive Confidence Index (LXCI) for the fourth qu... More »
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