Using Technology to Collect Data

On Wednesday, January 27, President Obama gave his State of the Union Address. Upon completion, the pollsters and pundants were in usual form. If you happened to watch the post-address discussion on CNN, you probably saw John King provide the latest Twitter results. Tha... More »

10 Steps to Successful Customer Service: Now Available

Providing great customer service is critical for the success of any business. Pushing buttons and listening to recorded messages is not good customer service, but many companies think it is. The latest book in the 10 Steps series from ASTD Press, 10 Steps to Successful ... More »

Guidance to Chapters for Charitable Donations

Some ASTD chapters have expressed interest in contributing to the Haitian relief efforts through charitable donations or matching members' donations. ASTD and its legal counsel recommend that chapters only contribute to organizations recognized as 501 (c)(3) organizatio... More »

TECH-ETIQUETTE OUTLAWS: ARE YOU ONE OF THEM? Poor 'Gadget' Manners in the Workplace Increasing

(From PRNewswire) -- The use of gadgets such as smartphones and other handheld devices may make employees more productive, but they haven't made the workplace more polite, a new survey suggests. More than half (51 percent) of chief information officers (CIOs) interviewe... More »

Learning Executives’ Confidence Stabilizes in 4th Quarter of 2009

Learning executives continue to be optimistic about the outlook and expectations for the learning function according to the latest measurement by the American Society for Training & Development (ASTD). The Learning Executive Confidence Index (LXCI) for the fourth qu... More »