Providing great customer service is critical for the success of any business. So why do some companies think that "customer service" = pushing buttons and listening to recorded messages? Those companies need to get a copy of the latest book from ASTD Press: 10 Steps to ... More »

ASTD Press Room , Books , Press Releases

ASTDsurveyed 1,179 companies and found that 79 percent of them say they face a skills gap. 79 percent! Communities, states, regions, and entire nations pay a heavy price when workers lack the right skills for critical jobs. While the skills gap has always been a concern... More »

Government , Human Capital , Senior Leaders & Executives

Business Impact , Career Planning , Skills Gap , Training and Development - General , Trends

ASTD Press Room , Membership , Public Policy , Research , Press Releases