January 31, 2010
On Wednesday, January 27, President Obama gave his State of the Union Address. Upon completion, the pollsters and
pundants were in usual form. If you happened to watch the
post-address discussion on CNN, you probably saw John King provide
the latest Twitter results. Tha...
January 26, 2010
ASTD author Maxine Kamin, director of professional development at
Childnet and founder and president of TOUCH Consulting, shares with
us some valuable customer service tips:
"If you're in a service field, did you ever ponder, 'What was I
thinking when I took this job?' ...
January 21, 2010
Providing great customer service is critical for the success of any
business. So why do some companies think that "customer service" =
pushing buttons and listening to recorded messages? Those companies
need to get a copy of the latest book from ASTD Press: 10 Steps
January 20, 2010
So I am working on editing Darin Hartley's forthcoming book 10
Steps to Social Networking for Business, and I feel like I
could use a break so I thought I would write a little about his
book. It has a lot of good information for getting into social
networking as a busin...
January 17, 2010
It's the middle of January and conference season is upon us. ASTD
kicks it off with TK 2010
in Las Vegas. Then, its off to San Diego with Training 2010. And of course the big one - ASTD 2010 ICE takes place in
May in Chicago. Some of you will attend one or more of the 2...
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