June 29, 2006
Resolving an adversarial situation with the minimum expenditure of
force necessary to achieve a satisfactory outcome.
Conflict is often, but not necessarily, a failure of conflict
management. When conflict does occur in the context of a successful
June 28, 2006
[Training Person is riding elevator, when door opens and CEO walks
CEO: You're the training person, right?
TP: Yes I am.
CEO: So what have you done this quarter?
TP: I and my whole department have been doing a lot of research. We
are talking to ...
June 27, 2006
In all of the formal learning industries, including training and
education, we have to teach the basic stuff, and we have to put out
fires. We have to teach people how to use a portal, or create
adequate footnotes. We have to get them their new password. A new
June 24, 2006
Let me try to rephrase this conversation a bit.
(And please, please read this post, not just the headline, before
commenting.)If you haven't practiced, you haven't
To paraphrase Abe Lincoln, who said "Give me six hours to chop down
a tree and I will spend t...
June 23, 2006
At its core, the moving of information. More broadly, the ability
to both express oneself effectively through various and appropriate
media (writing, speaking, graphics), including understanding
audience requirements, needs/pain points, and knowledge, and also
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