Call Recording Can Be Sales Training's Best Friend

ASTD Staff

McKay Allen’s November 15 post, “Sales Training Without Accountability Is Pointless,” on Sales & Marketing Management contends that monitoring and measuring are the only way to improve training ROI. Enter call recording and scoring. More »

New Report Advises Agencies on Building an Analytics Culture

ASTD Staff

The Partnership for Public Service and the IBM Center for The Business of Government recently released, “From Data to Decisions II: Building an Analytics Culture.” This second report on using information to measure and improve performance examines what it re... More »

Slides From Melissa Fein Webcast

Juana Llorens

As promised. Here are the slides (PDF) from today's presentation with Melissa Fein. More »

Thinking About Good Multiple-Choice Questions

ASTD Staff

One of the ways learning objectives can be measured is through a knowledge-based or written test. “Although true-false tests are the easiest to construct, they provide that old 50 percent guessing opportunity, thus not truly testing against the objectives,” ... More »

Beyond Smiley Sheets: Measuring the ROI of Learning and Development

ASTD Staff

This whitepaper helps to connect the dots and overcome the challenge of measuring the ROI of development programs. More »