(From Business Wire) -- With expectations that hiring activity will
increase this year and next, HR departments at a large number of
U.S. employers say that talent and performance management
technology systems will be one of the most critical HR service
delivery issues they will face in 2011, according to an annual
survey conducted by Towers Watson, a global professional services
company. The 14th annual survey on HR service delivery trends and
practices also found that companies are planning to increase their
spending on HR technology this year as they look for new ways to
improve their efficiency and effectiveness.
According to the Towers Watson survey, 41% of the 444 companies
surveyed indicated talent/performance systems as one of their top
three HR service delivery issues for 2011. Streamlining HR
processes and systems was listed by 27% of the respondents, while
25% cited greater involvement in strategic business-driven issues
as the other top three HR service delivery issues for this year.
"As the economy continues to improve, the need for robust talent
and performance management programs and enabling technologies has
never been greater," said Tom Keebler, global leader of Towers
Watson's HR Service Delivery and Technology practices. "Companies
view talent and performance management technologies as a critical
component of their workforce attraction and retention initiatives,
and also as a way to enhance HR's role in helping the business to
meet its strategic goals."