Customer service positions among young and
experienced candidates are gaining in popularity at U.S. contact
centers like Ryla Inc. , a leading domestic provider of outsourced call center and customer contact
"Because of the downturn and the need to build
customer loyalty, U.S. contact centers are rapidly growing,"
said Mark Wilson ,
co-founder and CEO of Ryla. "Companies are realizing it costs six
times more to acquire new customers than it does to retain existing
customers; great customer service is a vital link to customer
According to a recent Frost & Sullivan report,
U.S. call center revenues are expected to hit $29 billion by
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