In 2008, ASTD partnered with Dale Carnegie
Training and the Institute for Corporate Productivity to survey
776 respondents and extensively review the business literature
on learning's role in employee engagement.
According to the study report, worker engagement is among the most
important employee issues of the day. The current survey asked
respondents to rate the extent to which engagement is important in
their organizations. [more]More than four-fifths of respondents
(82%) noted that engagement is important to either a high or very
high extent. In contrast, only 3.5% of respondents suggested
engagement is important not at all or to small extent. Experts
agree that engaged workers contribute to their employers in a
variety of ways, all of which support organizational effectiveness
and long-term success. The survey asked about many of the reasons
typically given for seeking a more engaged workforce. The reason
that came out ahead of all others was the response of enhance
customer service and help drive customer satisfaction, as shown in
the graph below. About 83% said they considered this a reason to a
high or very high degree. That reason was followed by the desire to
improve organizational productivity (81%) and improve companies'
bottom lines (75%).
Source: Learning's Role in Employee Engagement (ASTD/Dale Carnegie
Click here to learn
more about ASTD Research.