January 28, 2010 - by ASTD Staff
Providing great customer service is critical for the success of any business. Pushing buttons and listening to recorded messages is not good customer service, but many companies think it is. The latest book in the 10 Steps series from ASTD Press, 10 Steps to Successful ... More »
January 26, 2010 - by ASTD Staff
(From PRNewswire) -- The use of gadgets such as smartphones and other handheld devices may make employees more productive, but they haven't made the workplace more polite, a new survey suggests. More than half (51 percent) of chief information officers (CIOs) interviewe... More »
January 19, 2010 - by ASTD Staff
Although most of your friends may not be jumping at the opportunity to share their online connections with the likes of the U.S. Census Bureau or the local chamber of commerce, local, state and federal agencies alike have joined the ranks of parents, grandparents and ot... More »
January 15, 2010 - by ASTD Staff
ASTD Research has released its Learning Executive Confidence Index for the fourth quarter of 2009. 271 learning executives (LXs) responded to an online invitation-only survey, contributing to a Q4 LXCI of 60.2. There was minimal change in the LXCI, with only a 0.5 point... More »
January 14, 2010 - by ASTD Staff
ASTDsurveyed 1,179 companies and found that 79 percent of them say they face a skills gap. 79 percent! Communities, states, regions, and entire nations pay a heavy price when workers lack the right skills for critical jobs. While the skills gap has always been a concern... More »
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