New case shows legal risks of papering fired employees file

ASTD Staff

When preparing to terminate a worker, you want to be able to produce the most solid documentation to defend a potential lawsuit. Just make sure supervisors know to document employee performance and behavior at the time it occurs—not just before or a... More »

Aloha Customer Service

Gina Urgena

Customer service training is especially challenging in Hawaii, I learned from one of our ASTD Hawaii Chapter leaders while visiting over the summer. She explained that there is an added dimension in their training—it’s not just regular customer service, but ... More »

Best Buy CEO Says Employee Training Key to Reviving Stores

ASTD Staff

Best Buy’s new Chief Executive Officer Hubert Joly plans to focus more resources training employees at the world’s largest consumer-electronics retailer after an uneven performance among stores led to sales declines. More »