Aloha Customer Service

Gina Urgena

Customer service training is especially challenging in Hawaii, I learned from one of our ASTD Hawaii Chapter leaders while visiting over the summer. She explained that there is an added dimension in their training—it’s not just regular customer service, but ... More »

Skills for Coaching Employees

ASTD Staff

Coaching plays an important role in the success of each team or department, and contributes to the overall success a company. More »

Sustaining Behavioral Change at Work

ASTD Staff

(From Workforce) -- How do we sustain what we teach? That’s the most frequent question I hear when it comes to workplace learning on civility, inclusion and compliance. More »