Training Certificate

Kathy Reiffenstein is passionate about promoting the critical skill of effective business communication. Her career spans more than two decades of educating executives on how to realize their potential to influence audiences. Today she is founder and president of the Washington, D.C. business communications training firm, And…Now Presenting!, where she creates confident, persuasive public speakers. With clients from the corporate, government and non-profit sectors, she has earned universal praise for her spirited dedication to their success as communicators. Kathy’s hands-on, personable style means each client becomes the best presenter possible, confident and effective in front of any group.

Prior to establishing And…Now Presenting!, Kathy was a principal at the California-based sales and teamwork training company, On Track, where she employed experiential learning programs to build and refine the strategic sales, marketing and communications skills of corporate executives, managers and salesreps. Earlier in her career, as director of sales for a leading financial institution, Kathy spearheaded the creation and implementation of a sales culture throughout the national branch network.

As a skilled speaker and trainer, Kathy has engaged audiences of 10 to 500. She was recently part of the Corporate Ambassador Program with Vital Voices Global Partnership where she spoke to women’s business organizations at conferences in Lagos, Nigeria, and Nairobi, Kenya. At these sessions, Kathy spoke about the power of persuasive communication and personal branding to create greater success for these African women in their businesses.

A graduate of Cornell University, Kathy is Past President, DC Chapter of the American Society for Training and Development (ASTD), is currently serving as their VP of Membership and has contributed to ASTD’s award-winning monthly magazine, T&D. An active volunteer, she is a University of California trained Master Gardener, has contributed to the anthology, Bay Area Gardening, and is a docent at the US Botanic Garden.

Julie Patrick is a learning and performance consultant with JP Learning Associates. Julie has been a trainer, facilitator, and instructional designer since 1992. As a former manager of a corporate university, Julie was responsible for new employee orientation, leadership and management, sales, client training, systems, and administrative training programs. She holds numerous certifications, including DDI, AchieveGlobal, and the Myers-Briggs Type Indicator assessment, and designing and implementing training and development solutions that help clients achieve their desired business results. Julie also serves as an in-person and online facilitator for ASTD's Creating New Supervisor Training Programs Certificate and Training Certificate Programs. She also wrote the Infolines "Creating Training Manuals" and "Creative Facilitation Techniques for Training." Julie has a bachelor's degree in business administration and a master's degree in organization development.

Christie Ward, CSP, is the principal for the iMPACT Institute, where she seeks to align communications skills with high performance, productivity, and effective leadership. Prior to this role Ms. Ward served as director of training for CareerTrack, Inc., where she coached and managed more than 200 of the best professional trainers around the world. Ms. Ward has been involved with ASTD for 22 years as a chapter member, chapter president, and a three-year term on ASTD's National Advisors for Chapters. She was appointed to the ASTD board of directors in 2011. 

Sardek P. Love is the President and Founder of Infinity Consulting and Training Solutions (ICTS), a management consulting and customer service training provider to an array of global customers. A dynamic speaker and international business consultant, he possesses over 18 years of professional experience in leadership development, training and development, association management, customer service, management information systems, and production and operations management.

Prior to launching ICTS, Sardek managed and led high performing teams at Booz Allen Hamilton, MetLife Insurance Company, and Anthem Blue Cross Blue Shield. As a highly sought after consultant, Sardek has delivered training programs, Keynote speeches, seminars, and consulting services to clients throughout the United States as well as the following 18 countries: China, Indonesia, Malaysia, Singapore, South Korea, Thailand, Australia, Jamaica, England, Scotland, Germany, Russia, Kuwait,  United Arab Emirates, Saudi Arabia,  Libya, Brazil, Angola and Nigeria.

Sardek has an extensive and highly decorated track record serving in volunteer leadership positions for a variety of associations. Most notably, he is a former President of two American Society for Training and Development (ASTD) chapters, and a two time member of the prestigious National Advisors for Chapters for ASTD. In 2003, he and his fellow advisors were awarded the prestigious ASTD Staff Partnership Award by Tony Bingham, ASTD’s CEO. As a highly regarded expert in business, training, consulting, and association management, his contributions continue to shape the development of leaders. He was appointed the 2010 Chair of the ASTD Leaders Conference Program Advisory Committee, and as a member of the highly regarded faculty for ASTD, he facilitates four ASTD Certificate programs that provide the foundation for developing leadership and new supervisor training programs.

Elaine Biech, president of ebb associates inc, a strategic implementation, leadership development, and experiential learning consulting firm, has been in the field for thirty years helping organizations work through large-scale change. She has presented at dozens of national and international conferences and has been featured in publications such as The Wall Street Journal, Harvard Management Update, Investors Business Daily, and Fortune Magazine. She is the author and editor of over 50 books including the ASTD Hand Book for Workplace Learning Professionals, ASTD Leadership Handbook, 10 Steps to Successful Training, The Ultimate Trainer, Thriving Through Change, The Business of Consulting, 2nd ed., and Training for Dummies. A long time volunteer for ASTD, she has served on ASTD's National Board of Directors, was the recipient of the 1992 ASTD Torch Award, the 2004 ASTD Volunteer Staff Partnership Award, and the 2006 Gordon Bliss Memorial Award. Elaine was instrumental in compiling the CPLP study guides and has designed five ASTD Certificate Programs. In addition to her work with ASTD, she has served on the Independent Consultants Association's (ICA) Advisory Committee and on the Instructional Systems Association (ISA) board of directors.

See all ASTD content by Elaine Biech.

Author and speaker, Maureen is the owner of the Workplace Learning and Performance Group, a training and consulting company.

She has over twenty years of experience in the fields of management, training, human resources, diversity, and leadership development. She works with organizations in many industries including retail, hospitality, academia, local government, manufacturing, and professional associations. Maureen was selected to be one of the 2005 Businesswomen of the Year by the Business Advisory Council, and was twice named as one of the staff award winners for ASTD's 2004 and 2005 Volunteer/Staff Partnership Award.

Maureen is the published author of two books, Communication Skills Training and Successful Staffing in A Diverse Workplace, and is currently working on her third book.

Maureen has obtained the certification as a Certified Professional in Learning and Performance (CPLP) with ASTD. She is certified in servant leadership from the San Diego Leadership Institute, and is a certified facilitator of the Seven Habits of Highly Effective People and Effective Project Management with FranklinCovey. Maureen has completed ASTD's Certificate in Human Performance Improvement, and she holds a master's degree in education from the University of San Diego and a bachelor's degree in Psychology, with a minor in Spanish, from San Diego State University.

Maureen is originally from San Diego, and is a proud mother of three children. As a single mom, she is passionate about achieving a great work/life balance. She stays active in her local community by supporting her children in their various activities such as the Helix High School bagpipe band, Girls Scouts, ballet, and choir. In an effort to stay fit and healthy Maureen has earned her Black Belt in Tang Soo Do and regularly works out lifting weights and doing circuit training.

Nadine Martin has had many different aspects to her career including being an automobile insurance adjuster, trial preparation assistant for the Manhattan and Bronx District Attorneys, a rock climbing and backpacking salesperson and a member of the U.S. Women's Judo Team. She has spent the majority of her career in the technology learning field. She also has been the technology training manager for Northeast Utilities (a New England-based utility company),the IS learning manager for LL Bean and the e-learning manager for Bean. During her corporate career she helped to introduce the accelerated learning methodology at both companies as well as help to redesign the way in which learning was done at the company. She is certified in the usage of the Herrmann Brain Dominance Instrument and has been utilizing technology to deliver learning for most of her career.

Nadine has bachelor's and master's degrees in education as well as having done post graduate work in counseling. She is currently an independent consultant as well as the supervisor for instructor development for the Eastern Division of the National Ski Patrol.

With her combined passions for effective communication and workplace learning that is relevant, Kimberly Devlin’s focus is always on providing clear, complete, and compelling deliverables. In the training room, that translates to engaging and interactive learning that is purpose-driven, thorough, and direct.  Her focus is on supporting each learner in meeting their specific learning goals, which she achieves, in part, by making the learning enjoyable and immediately relevant and applicable.  

As a senior professional in Employee and Organizational Development with a Masters Degree from the University of Miami, she was among the first in the industry to attain ASTD’s CPLP certification. Her state-of-the-industry credentials and diverse experience bring real-world examples and stories to the training room.  Kimberly’s experience extends to city, county, and state government agencies across the U.S. as well as working with Fortune 500 firms here and in South America.  She has been a contributor to the ASTD community both locally and nationally for many years, serving on boards, presenting conference sessions at ICE and ALC, and also volunteering her time for ASTD initiatives. You may have seen her in T&D!  Now, come learn with her.

Peggy G. Hutcheson, president of The Odyssey Group, works with organizations in business, government, and the not-for-profit sector to build sustainable human capital systems and processes. Her career development, leadership, and coaching programs have been implemented globally.

Dr. Hutcheson has published numerous articles, co-authored two books, and is a contributing author to the Handbook of Human Resource Development and the Pfeiffer Annual. Her program to train managers in coaching skills, Coaching in Business, was recognized by Human Resource Executive as one of the top ten new training programs.

Peggy has served on the national Board of Directors for ASTD and has been president of the Greater Atlanta ASTD twice. She served on the executive committee of national ASTD's Career Development Professional Practice Area. National awards she has received from ASTD include the Walter Story Leadership Award and the Torch Award. Currently, Peggy serves as an evaluator for ASTD's global Excellence in Practice and BEST awards programs.

In addition to her ASTD volunteer work, she is active in the Institute of Electrical and Electronic Engineers (IEEE), where she serves as chairman of IEEE-USA's Employment and Career Services Committee and is on the Innovation Institute Steering Committee.

Rebecca Grueneberger has more than 25 years experience as a trainer and organization development consultant. She has worked in a variety of settings including health care, telecommunications, academia, and government. Most recently, Rebecca was a senior trainer for the U.S. Senate Office of Education and Training. She is passionate about helping others learn and chooses fun, interactive tools to engage learners and improve their performance on the job. A life-long learner, Rebecca has an MA in education with a concentration in human resource development from the George Washington University in Washington, D.C., and numerous certifications including the Myers-Briggs Type Indicator assessment and the Career Architect.

Donna Steffey is an international trainer, author, adjunct faculty at both Lake Forest Graduate School and DeVry University, and sought after speaker who helps organizations achieve their desired business results. Donna incorporates her 20 years of management experience to educate, inspire, and coach. It takes the right blend of information, introspection and humor to cause people to look at themselves and change.

Global organizations such as Marriott International, Barclaycard-UK, XIBI-China, Tumine Center-Africa, and the Royal Australian Air Force, have found that after Donna's workshops people were more self directed, customer service driven and mindful of their team participation. Donna combines learning with fun and applies her master's degree and life experiences to professional and real world situations. Your participants will be motivated to hit their performance improvement targets and your training will be a success!

David Smith is a skilled facilitator and organization development consultant. He has over 25 years of solid business experience and takes great enjoyment and pride in helping private, public sector, and not-for-profit organizations implement training and development initiatives that produce results.

His passion is the transfer of learning, one of his favorite quotations being “Knowing is not enough we must apply, willing is not enough, we must do!” - Goethe

His ability to craft engaging and interactive training sessions has been his mainstay and his passion for learning is evident in any engagement that he undertakes with his many global clients.

David is a certified virtual classroom facilitator and instructional designer and regularly speaks at global conferences and training events on the subject of live online learning and how organizations can leverage the learning technologies of today. One of his greatest achievements was leading a group of 18 multilingual European facilitators in delivering sales training to a group of 10,000 account managers and 2,500 business managers over a 3-month period using WebEx Training Center.

Wei Wang is the Director of International Relations, for the American Society for Training & Development (ASTD), the world’s largest association dedicated to workplace learning and performance professionals.

In this capacity, she manages ASTD International Partners from more than 20 countries, develops and supports member convening and networking programs, and facilitates the exchange of knowledge among the global learning and development community.Wei’s other role at ASTD is Manager for the ASTD Global HRD Community of Practice. In this role, she supports professionals around the world to share regional best practices, conducts global benchmarking, and discusses cross-cultural and global talent development issues.

Wei holds a Ph.D. in Human Resource Development from The Pennsylvania State University, and a Master in Management from Nankai University in China. She is also a Certified Professional in Learning and Performance (CPLP). Ms. Wang speaks Mandarin and English.

Ms. Wang has published articles in numerous industry journals and has spoken at international conferences and workshops in China, Korea, Japan, Singapore, Mexico, and the U.S.

Marcia L. Jackson is owner and president of Training Resources, a management consulting firm that, for 19 years, enhances the business performance and working relationships of both large and small service organizations.  Her focus is on a business’ greatest asset – people. She is a certified trainer and facilitator with special training in the 5 Factor Model of Personality; Accelerated and Adult Learning; and Generational Issues.

Her clients invite her back again and again because she wows them with her energy, excitement, and insights while solving their business problems.

Ms. Jackson has served on the boards of the Charlotte Area Chapter of the American Society for Training and Development (ASTD) for 5 years, the Board of Women Business Owners for 4 years (NAWBO), Board of the National Speakers Association/Carolinas for 3 years, the Jefferson Park Neighborhood Association Board and is a founding member and past board member of the Charlotte Organizational Development Network (CODNET).  Marcia is a facilitator for National ASTD’s Training Certificate Program.

She has a B.A. in Sociology from Miami University in Oxford, Ohio and holds certifications in Training & Development, Organizational Development, and Accelerated Learning.

Professional Credentials include:

Accelerated Learning Master Practitioner Certificate, Bowperson P& T

Certificate of Completion in Organizational Development, UNC Charlotte

Certificate of Achievement in Training and Development, University of Oklahoma

Certified Big Five Consultant, The Five Factor Model of Personality, CentACS

Certified Trainer, Interactive Instructional Design, Bowperson P& T

Certified Trainer, Generational Insights

Certificate of Completion in Skilled Facilitator Intensive Workshop, The Center for the Study of Work Teams at the University of North Texas

Certified Trainer, Blessing-White’s Managing Personal Growth, a career development program

Certified Trainer, Ziglar Corporation’s Strategies for Success, Selling, and Customer Service

Mimi Banta, a skilled facilitator and organization development consultant, has over 25 years of experience helping private, public sector, and not-for-profit organizations implement training and development initiatives that produce results. Clients rely on her ability to diagnose training needs, engage executives in development efforts, design and conduct training, and equip in-house staff to be effective trainers.

In addition to an educational background in psychology and adult education, Mimi is certified to use a variety of tools such as the Career Architect, Myers-Briggs Type Indicator assessment, "I Speak Your Language," and Change Style Indicator. She is also affiliated with Netspeed Leadership, Learning Tree International, and is master certified in Achieve Global products and services.

Kathi Edwards is an independent consultant, writer, and facilitator specializing in creating more effective learning environments and strategies. She is passionate about all aspects of learning, from developing and implementing high-level strategy, to ensuring subject matter experts (SMEs) have the knowledge and skills they need to facilitate learning effectively whether face-to-face or virtually. Ultimately, everything she does is focused on those who matter most: the learners.

Kathi's unique expertise in transforming the effectiveness of SMEs who lead learning opportunities is frequently sought by national and international organizations in a variety of fields. In demand as an engaging speaker and facilitator, she is a frequent content leader for ASAE and ASTD on topics related to effective learning and working with/coaching subject-matter experts. In addition to facilitating the Training Certificate Program, she developed and leads, several times per year, the three-part webinar Essentials of Coaching SMEs to Facilitate Learning, part of ASTD's ongoing Essentials of.... webinar series.

As part of her ongoing commitment to effective learning regardless of the setting, Kathi is a qualified lead assessor for the American National Standards Institute's (ANSI) Certificate Accreditation Program. The program is based on ASTM E2659-09, Standard Practice for Certificate Programs, which is an American National Standard.

Kathi speaks and writes extensively on learning practice and strategies: for clients, in her blog, the Learning Evangelist, and in a volunteer capacity for professional organizations. She is co-editor and a chapter author for the book Core Competencies in Association Professional Development, 2d edition (ASAE, 2011), and contributed 22 of the ideas in the book 199 Ideas for Enhancing Learning Experiences (ASAE, 2011).

Prior to launching her consulting business in 2003, Kathi spent 25 years working in a variety of capacities for five distinctly different trade and professional associations. For a majority of that time she was responsible for development, implementation, and evaluation of professional development programs.

As President of Wings of Success, Sharon has been helping clients achieve success by developing their people since 2002. She is a dynamic, yet authentic professional who delivers engaging presentations, skillful facilitation, insightful coaching, and relevant resources. Her practical and refreshing style stems from over 20 years of staff, line, and consulting experience serving in diverse industries, in corporate, service, manufacturing, union, and non-union environments.

Sharon is often chosen to work with corporate clients because of the results she engenders by the depth and breadth of her business experience coupled with her learning and performance expertise. Sharon's client list ranges from Fortune 100 companies to small businesses and includes Anheuser-Busch, The Boeing Companies, Crown Vision, Keller Labs, Microsoft, and Wells Fargo. She is one of a select group of ASTD Training Certificate Program facilitators and is frequently called on to facilitate customized in-house train-the-trainer programs. She has facilitated learning on four continents and in 18 countries. She was specifically chosen to deliver programs in India and Egypt, as well as International Conference workshops, due to her cross-cultural experience and ability to build rapport and communicate effectively with people from around the world.

With a passion for learning and leadership, Sharon demonstrates leadership in the workplace learning and performance profession in many ways.  She has been actively involved in ASTD since 1996, having served on the ASTD National Board of Directors, as chair of the ASTD National Advisors for Chapters, as president of the St. Louis Chapter and in numerous other capacities. In 2010 Sharon was honored to receive the ASTD Staff-Volunteer Partnership Award as part of the OneVoice Team which she chaired. She is one of the first 250 people worldwide to earn the prestigious ASTD Certified Professional in Learning and Performance (CPLP) designation, holds certifications in several assessment tools including DiSC, MBTI, and Brainmode Power, and consistently achieves top performance as an Inscape Publishing Authorized Distributor.

Sharon is an adjunct professor for Washington University in St. Louis and a contributing author to "Rising to the Top: A Guide for Success." Sharon holds a Masters in Business Administration from Southern Illinois University–Edwardsville and a Bachelor of Science in Engineering Management, with a Minor in Psychology, from Missouri University of Science & Technology. Sharon lives just outside of St. Louis, Missouri on 5 1/2 acres with her husband Mark, daughter Briana, their dog Brandon, their cat Willy Wonka and her horse TJ. She enjoys life and is thankful for the multitude of wonderful people who enrich her world daily.

Lorimer Fauntleroy is the principal of Pinnacle Performance Partners (P3), based in Portsmouth, New Hampshire. P3 is a workplace learning and development company specializing in performance-based learning solutions. P3 assists clients in determining whether the cause of a performance gap is a lack of performer knowledge or skills. When it is, P3 creates a performance-based learning solution.

Since 2000, P3 has assisted ASTD in various capacities including a number of course redesigns and development, course review and oversight, and course facilitation.

Organizations for which P3 has provided on-site services since 1998 include Mercury Insurance, Image Point, ExxonMobil, High Point Regional Health System, Lockheed Martin, National Center on Education and the Economy, Ft. Campbell Army Base, Acupowder, The University of Tulsa, Luxotica, United Healthcare, American Express, Alphagraphics, International Truck, and others.

Lorimer holds a BA degree in History from the University of Richmond and an MS degree in Human Resource Development from the University of Tennessee.