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ASTD Certificate Program
Practical, skill-building workshops offered face-to-face and online in which participants receive a certificate of completion and Continuing Education Units (CEUs).

Knowledge Management Certificate

Enhance employee performance and foster innovation.

  • Attendee Ratings:
  • (77 Ratings)

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With the amount of knowledge doubling every two to three years, managing organizational knowledge is a vital activity for organizational success. This program looks at knowledge management from both an organizational and a learning function perspective, and helps participants adapt a more dynamic set of offerings that improve workplace learning and performance.

  • Face-to-Face2 days
  • On-SiteFlexible dates & duration

Program Overview

Effective knowledge sharing throughout an organization enhances employee performance, fosters innovation, and facilitates the exchange of its most important commodity—the know-how of the people who make the difference between success and failure. Leveraging organizational knowledge for maximum impact requires approaches that include, but also transcend formal training. Now, workplace learning and performance professionals have a major role in enabling access to critical knowledge and expertise in real time, wherever and whenever work gets done. More than just repositories of content, emerging Knowledge Management (KM) practices also include fostering collaboration and access to experts, as well as a multidisciplinary approach where knowledge is directly and systemically integrated directly into the workplace, often as a function of the job itself. And, with the emergence of web 2.0 tools in areas of knowledge creation and distribution, as well as social networking, the characteristics and design of knowledge management solutions become more flexible and less complex, enabling everyone to participate in generating and managing organizational intelligence and "smarts." The implications of this new information revolution are incorporated into this non-technical, strategic workshop.

The content is based, in part, on the ASTD Competency Study and helps in preparation for obtaining the CPLP™ credential.

Learning Objectives

 

After the workshop, participants will be able to:

  • Develop a vision and strategy for a knowledge-centric workplace, ensuring that it integrates with the organization's business strategy.
  • Evaluate and determine appropriate uses for current and emerging knowledge management tools and technologies, including web 2.0 approaches, to support work-centered learning and performance.
  • Manage the information life cycle, from identifying, defining, and creating knowledge assets, including knowledge mapping, through managing, distributing, and sharing information, and, ultimately, to assessing the value knowledge management brings to the organization.
  • Examine the design of workplace and social environments that encourage and facilitate knowledge creation, sharing, and innovation.
  • Analyze organizational readiness for knowledge management and implement appropriate strategies to assure successful organizational implementation.

Topics

  • Topic 1 - Organizational Knowledge Overview - What Does it Mean for the Workplace?
  • Topic 2 - Knowledge Management Components
  • Topic 3 - The Knowledge Management Development Framework
  • Topic 4 - Who Owns Knowledge Management: Working with IT
  • Topic 5 - Knowledge Management Procedures and Governance
  • Topic 6 - Building a Justification for Knowledge Management (and selling it)
  • Topic 7 - Knowledge Management and Workplace Learning: Working Together

Who Should Attend

This program is designed for professionals who want to understand knowledge management and how to provide leadership in their organizations with a broader array of learning and performance solutions that meet the critical information needs of the workforce.

Credits & Attendance

Continuing Education Units (CEUs)

Earn 1.4 Continuing Education Units (CEUs) upon successfully completing this program. Learn More

CPLP© Recertification Points

This program may be eligible for up to 14 CPLP recertification points. Learn more at astd.org/recertification.

HRCI Recertification Credits

This program has been pre-approved for 14 (General) recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.

Attendance Policy

Participation in all originally scheduled days of the program is mandatory in order to receive the certificate of completion and 1.4 CEUs. Participants who miss more than two hours of the entire program will not be eligible to receive the certificate. Participants who fulfill the attendance requirement will receive a certificate at the end of the program.

To view our transfer and cancellation policies, please click here

What Participants Are Saying

Here's how our programs drive results.
  • Jane Loda

    "This program provides effective application across multiple industries, and keeps the material very relevant to current business issues participants are facing in the workplace. There was very rich discussion in class, as well as the completion of several realistic scenarios, which will enable us to hit the ground running back at work.

    I can rely on ASTD to present material that is very well constructed, timely, content-rich, and relevant to the challenges workplace learning professionals face every day."

    Jane Loda

    Jane Loda
    Dean, Mfg. Engineering
    Pratt & Whitney

    5/5 Average Rating

    "This program provides effective application across multiple industries, and keeps the material very relevant to current business issues participants are facing in the workplace. There was very rich discussion in class, as well as the completion of several realistic scenarios, which will enable us to hit the ground running back at work.

    I can rely on ASTD to present material that is very well constructed, timely, content-rich, and relevant to the challenges workplace learning professionals face every day."

Meet Our Facilitators

We've got the best in the industry.
  • Mason Holloway

    Mason Holloway

    Mason Holloway has an extensive professional background, including 15 years in senior management and consultative positions working in business consulting, business operations, sales, and human performance improvement (HPI). He is a senior analyst, performance technologist, and experienced practitioner of the HPI processes. He has demonstrated skills and expertise in assisting companies in meeting and exceeding aggressive and competitive organizational goals and improving overall business results through HPI processes.

    Holloway's clients have included The U.S. Navy, National Technical Information Service, L.L. Bean, Social Security Administration, Accelera Corporation, ServiceMaster, and Microsoft. Early in Mr. Holloway's career he focused his skills in the development of marketing and sales programs working with Cellular One (now Cingular). Holloway went on to found and develop a nationally recognized publishing company, serve as digital content delivery consultant to a major content provider, and work with a team developing a contextual learning management system for the United States Government, among other achievements. As a respected consultant in the areas of training delivery and performance, Holloway applies the combination of his extensive real world business experience and acumen with a deep understanding of the fundamental principals of performance in the service of accomplishing business goals.

    Spanning the disciplines of performance, learning, and development, Holloway's work has included performance-based information taxonomies, performer-centric call center interface design, the development of a contextual learning engine, extensive front-end analysis, online content development and delivery, and performance-based curriculum development.

    Most recently, working with partner Dennis Mankin, Holloway led the design and development team in the creation of Performance DNA, the most comprehensive and effective tool set for analyzing human performance. Performance DNA has been co-copyrighted by Platinum Performance Group and ASTD and is the only methodology taught in the prestigious HPI certificate program.

    He graduated with from University of Maryland with B.A. in English and business and continued his graduate studies in management at James Madison University.

    Learn More

    Mason Holloway

    Mason Holloway

    Mason Holloway has an extensive professional background, including 15 years in senior management and consultative positions working in business consulting, business operations, sales, and human performance improvement (HPI). He is a senior analyst, performance technologist, and experienced practitioner of the HPI processes. He has demonstrated skills and expertise in assisting companies in meeting and exceeding aggressive and competitive organizational goals and improving overall business results through HPI processes.

    Holloway's clients have included The U.S. Navy, National Technical Information Service, L.L. Bean, Social Security Administration, Accelera Corporation, ServiceMaster, and Microsoft. Early in Mr. Holloway's career he focused his skills in the development of marketing and sales programs working with Cellular One (now Cingular). Holloway went on to found and develop a nationally recognized publishing company, serve as digital content delivery consultant to a major content provider, and work with a team developing a contextual learning management system for the United States Government, among other achievements. As a respected consultant in the areas of training delivery and performance, Holloway applies the combination of his extensive real world business experience and acumen with a deep understanding of the fundamental principals of performance in the service of accomplishing business goals.

    Spanning the disciplines of performance, learning, and development, Holloway's work has included performance-based information taxonomies, performer-centric call center interface design, the development of a contextual learning engine, extensive front-end analysis, online content development and delivery, and performance-based curriculum development.

    Most recently, working with partner Dennis Mankin, Holloway led the design and development team in the creation of Performance DNA, the most comprehensive and effective tool set for analyzing human performance. Performance DNA has been co-copyrighted by Platinum Performance Group and ASTD and is the only methodology taught in the prestigious HPI certificate program.

    He graduated with from University of Maryland with B.A. in English and business and continued his graduate studies in management at James Madison University.

    Facilitates the following:

    Marc Rosenberg

    Marc J. Rosenberg

    Marc J. Rosenberg is an independent management consultant, speaker, educator, and leading figure in the world of training, organizational learning, e-learning, knowledge management, and performance improvement. His career includes 18 years in learning management positions at AT&T, and four years as the e-learning and knowledge management field leader for DiamondCluster International.

    He was a pioneer in the development of electronic performance support systems (EPSS) and is the author of the best-selling book, E-Learning: Strategies for Delivering Knowledge in the Digital Age (McGraw-Hill). His new book is Beyond E-Learning: Approaches and Technologies to Enhance Organizational Knowledge, Learning and Performance (Pfeiffer). He has authored more than 40 articles and book chapters, and is a frequently quoted expert in major business and trade publications, including ASTD's T+D magazine.

    He is a past president of the International Society for Performance Improvement (ISPI), a founding editorial board member of Performance Improvement Quarterly, co-editor of ISPI's Performance Technology: Success Stories, and a contributing author to the Handbook of Human Performance Technology (ISPI) and the ASTD E-Learning Handbook. He is a member of the ASTD E-Learning Brain Trust Advisory Board, and also serves on the Advisory Board for The eLearning Guild.

    Learn More

    Marc Rosenberg

    Marc J. Rosenberg

    Marc J. Rosenberg is an independent management consultant, speaker, educator, and leading figure in the world of training, organizational learning, e-learning, knowledge management, and performance improvement. His career includes 18 years in learning management positions at AT&T, and four years as the e-learning and knowledge management field leader for DiamondCluster International.

    He was a pioneer in the development of electronic performance support systems (EPSS) and is the author of the best-selling book, E-Learning: Strategies for Delivering Knowledge in the Digital Age (McGraw-Hill). His new book is Beyond E-Learning: Approaches and Technologies to Enhance Organizational Knowledge, Learning and Performance (Pfeiffer). He has authored more than 40 articles and book chapters, and is a frequently quoted expert in major business and trade publications, including ASTD's T+D magazine.

    He is a past president of the International Society for Performance Improvement (ISPI), a founding editorial board member of Performance Improvement Quarterly, co-editor of ISPI's Performance Technology: Success Stories, and a contributing author to the Handbook of Human Performance Technology (ISPI) and the ASTD E-Learning Handbook. He is a member of the ASTD E-Learning Brain Trust Advisory Board, and also serves on the Advisory Board for The eLearning Guild.

    Facilitates the following:

Dates & Locations

Alexandria, VA

Oct 24-25, 2013

Las Vegas, NV

Jan 20-21, 2014

Washington, DC

May 02-03, 2014

Pricing

Member Price : $1,095

List Price : $1,395

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