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Knowledge Management Certificate

Enhance employee performance and foster innovation.

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With the amount of knowledge doubling every two to three years, managing organizational knowledge is a vital activity for organizational success. This program looks at knowledge management from both an organizational and a learning function perspective, and helps participants adapt a more dynamic set of offerings that improve workplace learning and performance.

Former Course Name: Managing Organizational Knowledge

  • Face-to-Face2 days
  • Online 6 sessions, 12 hours total
  • On-SiteFlexible dates & duration

Dates & Locations

Chicago (Lombard), IL

Oct 23-24, 2014

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Nov 10-Dec 15, 2014

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Las Vegas, NV

Jan 12-13, 2015

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Program Overview

Program Overview

Effective knowledge sharing throughout an organization enhances employee performance, fosters innovation, and facilitates the exchange of its most important commodity—the know-how of the people who make the difference between success and failure. Leveraging organizational knowledge for maximum impact requires approaches that include, but also transcend formal training. Now, workplace learning and performance professionals have a major role in enabling access to critical knowledge and expertise in real time, wherever and whenever work gets done. More than just repositories of content, emerging Knowledge Management (KM) practices also include fostering collaboration and access to experts, as well as a multidisciplinary approach where knowledge is directly and systemically integrated directly into the workplace, often as a function of the job itself. And, with the emergence of web 2.0 tools in areas of knowledge creation and distribution, as well as social networking, the characteristics and design of knowledge management solutions become more flexible and less complex, enabling everyone to participate in generating and managing organizational intelligence and "smarts." The implications of this new information revolution are incorporated into this non-technical, strategic workshop.

The content is based, in part, on the ASTD Competency Study and helps in preparation for obtaining the CPLP™ credential.

Learning Objectives

Learning Objectives


After the workshop, participants will be able to:

  • Develop a vision and strategy for a knowledge-centric workplace, ensuring that it integrates with the organization's business strategy.
  • Evaluate and determine appropriate uses for current and emerging knowledge management tools and technologies, including web 2.0 approaches, to support work-centered learning and performance.
  • Manage the information life cycle, from identifying, defining, and creating knowledge assets, including knowledge mapping, through managing, distributing, and sharing information, and, ultimately, to assessing the value knowledge management brings to the organization.
  • Examine the design of workplace and social environments that encourage and facilitate knowledge creation, sharing, and innovation.
  • Analyze organizational readiness for knowledge management and implement appropriate strategies to assure successful organizational implementation.


  • Topic 1 - Organizational Knowledge Overview - What Does it Mean for the Workplace?
  • Topic 2 - Knowledge Management Components
  • Topic 3 - The Knowledge Management Development Framework
  • Topic 4 - Who Owns Knowledge Management: Working with IT
  • Topic 5 - Knowledge Management Procedures and Governance
  • Topic 6 - Building a Justification for Knowledge Management (and selling it)
  • Topic 7 - Knowledge Management and Workplace Learning: Working Together
Who Should Attend

Who Should Attend

This program is designed for professionals who want to understand knowledge management and how to provide leadership in their organizations with a broader array of learning and performance solutions that meet the critical information needs of the workforce.
Credits & Attendance

Credits & Attendance

Continuing Education Units (CEUs)

Earn 1.4 Continuing Education Units (CEUs) upon successfully completing this program. Learn More

CPLP© Recertification Points

This program may be eligible for up to 14 CPLP recertification points. Learn more at

HRCI Recertification Credits

This program has been pre-approved for 14 (General) recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.

Attendance Policy

Face-to-Face Courses

Participation in all originally scheduled days of the program is mandatory in order to receive the certificate of completion and 1.4 CEUs. Participants who miss more than two hours of the entire program will not be eligible to receive the certificate. Participants who fulfill the attendance requirement will receive a certificate at the end of the program.

Online Courses

Participation in all online sessions at their originally scheduled day and time is mandatory to receive a completion certificate and 1.4 CEUs. All sessions will be recorded and available for participants to review throughout the course of the program. One missed live session can be made up by listening to the session recording in full. Participants who miss more than one live session will not be eligible to receive the certificate. If you find you need to miss/have missed a session, simply view the recording for the content you missed and let us know once you have viewed it. If you meet the eligibility requirements ASTD will send you a completion certificate within two weeks of the last session.

To view our transfer and cancellation policies, please click here