Human Performance Improvement (HPI) Series

Barbara Greenstein, principal of Human Resource Prescriptions, is a performance improvement specialist providing proven and creative ways to improve human performance in the workplace. By identifying issues and opportunities for improvement, she helps organizations large and small meet their planned goals.

Barbara is highly regarded for her facilitation and instructional design skills. With over 20 years of experience in the training and development field, her mission is to help clients put the systems in place that will help them manage effectively in today's changing business environment while ensuring optimal performance and job satisfaction for all employees.

Prior to becoming an external consultant, Barbara's corporate experience included training and instructional design for Burger King Corporation, Pizza Hut, and Electronic Data Systems (EDS). She completed her undergraduate work in consumer affairs and management at Florida International University and received a master's degree in human resource development, as well as graduate certificates in instructional design and total quality management (TQM) from Marymount University.

Barbara is an adjunct professor for the master's program in human resources at Chapman University in San Diego. She has also served as a facilitator for the University of San Diego's master's program in executive leadership program. In addition, she is a Certified Performance Technologist (CPT), a certification awarded through the International Society of Performance Improvement (ISPI) and the American Society for Training & Development (ASTD). Barbara is past president of the San Diego chapter of ASTD and an active member of ISPI.

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Facilitates the following:

Donald J. Ford is a training and performance improvement consultant specializing in instructional design and process improvement. He has worked in the field of human resource development for twenty years, including training management positions at Southern California Gas Company, Magnavox, Allied-Signal, and Texas Instruments. His consulting clients include Toyota, Nissan, Rockwell International, Samsung Electronics, Orange County Transportation Authority, Glendale Memorial Hospital, and others. For these and other clients, he has developed custom classroom, self-study and web-based training, conducted performance and needs analyses, facilitated groups, managed improvement projects, taught courses, and evaluated results.

He teaches graduate courses in human resource development for Antioch University, Los Angeles, and Cal State University Northridge. He has published 35 articles and three books on topics in training, education, and management, including Bottom-Line Training: How to Design and Implement Training Programs that Boost Profits (Gulf Publishing, 1999), In Action: Designing Training Programs (Editor, ASTD, 1996), and The Twain Shall Meet: The Current Study of English in China (McFarland, 1988).

Don holds a bachelor's degree and master's degree in history and a doctorate in education, all from UCLA.

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Tom LaBonte is the managing director of Workplace Performance specializing in improving performance through an integrated process to learning and workplace actions for breakthrough results. As the director of consulting services at Ulysses Learning, Tom was responsible for implementing e-learning solutions and supporting client business results. He held the title of Human Resources Executive with Centura Bank and transformed HR into a strategic business partner. As the SVP of performance improvement and training at PNC Bank, Tom was responsible for developing a performance improvement process that supported 30,000 employees. He served as the retail training manager for Barnett Bank and implemented a corporate-wide sales and service management process.

Tom published Building a New Performance Vision in May 2001 through ASTD Press. He also published a chapter, "E-Learning and Performance," in The AMA Book of E-Learning published in 2002. He co-authored an article for the August 1999 edition of T+D entitled "Performance Consulting, One Process, One Team" and wrote a chapter for the book Moving From Training to Performance: A Practical Guidebook. Tom earned a doctorate in education. Tom is a frequent speaker at international conferences on performance improvement and e-learning. Tom served on the ASTD Global Board of Directors from 1998 to 2000 and currently serves as the Chair of the ASTD Global Nominating Committee.

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Lorimer Fauntleroy is the principal of Pinnacle Performance Partners (P3), based in Portsmouth, New Hampshire. P3 is a workplace learning and development company specializing in performance-based learning solutions. P3 assists clients in determining whether the cause of a performance gap is a lack of performer knowledge or skills. When it is, P3 creates a performance-based learning solution.

Since 2000, P3 has assisted ASTD in various capacities including a number of course redesigns and development, course review and oversight, and course facilitation.

Organizations for which P3 has provided on-site services since 1998 include Mercury Insurance, Image Point, ExxonMobil, High Point Regional Health System, Lockheed Martin, National Center on Education and the Economy, Ft. Campbell Army Base, Acupowder, The University of Tulsa, Luxotica, United Healthcare, American Express, Alphagraphics, International Truck, and others.

Lorimer holds a BA degree in History from the University of Richmond and an MS degree in Human Resource Development from the University of Tennessee.

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Dennis Mankin is the founder and Managing Partner of Platinum Performance Partners www.platinumperformancepartners.com.  Mr. Mankin has an extensive professional background, including 25 years in senior management and consultative positions working in business consulting, executive coaching, sales, and Human Performance Improvement (HPI). He was certified by ISPI and Dr. Joe Harless as a CPT in August 2003 and he is a project manager and facilitator of HPI processes worldwide. He has demonstrated skills and expertise in assisting organizations in exceeding competitive organizational goals and improving overall business results using HPI processes. He is a co-author and co-publisher of Performance DNA^TM (analysis tools), used for the analysis of human performance and the “tools of choice” by over 6,000 HPI analysts worldwide. Mr. Mankin has been a member of ASTD for over 20 years and was an adjunct professor at the University of Tulsa, Singapore Institute of Management, Singapore Management University, and a guest lecturer to other colleges and universities in performance improvement technologies. He has been a licensed Merchant Marine Captain since 1985.

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Ms. Gabel has more than 15 years of human capital, competency modeling, organization development, and change management experience with private, public, and military organizations. Her experience includes leading and participating in job analysis; strategic planning; process mapping; organizational restructuring; recruiting, selection, and staffing; competency modeling; organizational climate; statistical analysis; training design, development, and evaluation; and performance measurement initiatives. 

Ms. Gabel has facilitated workshops, meetings, and data collection efforts as part of organization development and performance improvement initiatives for the US Agency for International Development, the US Marshal Service, the Veteran’s Administration, the Office of Personnel Management, the U.S. Patent and Trademark Office, the American Gas Association, and Caterpillar Incorporated. Ms Gabel is certified as a facilitator by the American Society for Training and Development (ASTD) and teaches five courses for ASTD within the Human Performance Improvement Certificate program.

Ms. Gabel is a Certified Performance Technologist with the International Society for Performance Improvement and a Project Management Professional (PMP). She has also been a featured speaker at several industry conferences, and had led ICF and ASTD’s research on “Evaluating the Impact of Leadership Development Programs.”

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Dr. Karen McGraw, “The Performance Doc,” is an accomplished organizational consultant and knowledge engineer specializing in human performance improvement, leadership, and change. For over 30 years, she has helped clients achieve desired outcomes through training, process, technology, and change projects. Clients trust her to design tailored solutions that address critical issues, engage stakeholders in project success, and deliver long-term results.

Karen’s educational background is in the fields of Psychology and Curriculum and Instruction. In addition, she is certified in the use of tools such as the Golden Personality Profiler, Insights, and Myers-Briggs. She is a co-author of ASTD’s Performance DNA methodology, the EASE Change Management Toolkit, and a human capital management scorecard system. She has published 5 books and over 50 articles in topics ranging from knowledge engineering and human performance analysis, to change management, collaboration, leadership, and process improvement.

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Mason Holloway has an extensive professional background, including 15 years in senior management and consultative positions working in business consulting, business operations, sales, and human performance improvement (HPI). He is a senior analyst, performance technologist, and experienced practitioner of the HPI processes. He has demonstrated skills and expertise in assisting companies in meeting and exceeding aggressive and competitive organizational goals and improving overall business results through HPI processes.

Holloway's clients have included The U.S. Navy, National Technical Information Service, L.L. Bean, Social Security Administration, Accelera Corporation, ServiceMaster, and Microsoft. Early in Mr. Holloway's career he focused his skills in the development of marketing and sales programs working with Cellular One (now Cingular). Holloway went on to found and develop a nationally recognized publishing company, serve as digital content delivery consultant to a major content provider, and work with a team developing a contextual learning management system for the United States Government, among other achievements. As a respected consultant in the areas of training delivery and performance, Holloway applies the combination of his extensive real world business experience and acumen with a deep understanding of the fundamental principals of performance in the service of accomplishing business goals.

Spanning the disciplines of performance, learning, and development, Holloway's work has included performance-based information taxonomies, performer-centric call center interface design, the development of a contextual learning engine, extensive front-end analysis, online content development and delivery, and performance-based curriculum development.

Most recently, working with partner Dennis Mankin, Holloway led the design and development team in the creation of Performance DNA, the most comprehensive and effective tool set for analyzing human performance. Performance DNA has been co-copyrighted by Platinum Performance Group and ASTD and is the only methodology taught in the prestigious HPI certificate program.

He graduated with from University of Maryland with B.A. in English and business and continued his graduate studies in management at James Madison University.

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Geri is president and principal consultant of Geri Lopker & Associates. Her international client list includes corporations, government agencies, nonprofit organizations, and Fortune 100 companies. Geri has been a performance consultant both as an internal area director of operations for a large healthcare agency, and as an external consultant with clients big and small. Geri has over 20 years of experience working in the areas of systems, finance, change management, leadership, communication, strategic planning, team building, and customer relations.

Geri earned a master's degree in human resources and organization development from the University of San Francisco. She earned the Certified Performance Technologist (CPT) certification in 2003. She is an adjunct professor for Chapman University teaching the nationally acclaimed Human Performance Improvement in the Workplace certificate series. She has also earned this HPI certificate. She has received the Total Trainer Certificate from OC-ASTD and is currently part of the faculty for the Total Trainer program.

Geri is past president of the International Society for Performance Improvement, Orange County Chapter. She is past president of ASTD, Orange County chapter.

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