Senior Business Analyst & Communication Specialist
"This program reinforced the positive, actionable, and future outcomes that are the goals of coaching. The dialogue tools were definitely worth learning and practicing -- they gave me new insights into initiating productive conversations with peers and management while avoiding common pitfalls that can derail discussion. The coaching model provided a concise and bounded framework. I walked away with a very thorough understanding of what coaching is and what it isn't, and how to implement it effectively."