This program demonstrates the behaviors and processes for effective internal consulting, including the actions to take to achieve desired outcomes, establishing goals and managing expectations, guiding clients through the process, building credibility to influence decision-making, and overcoming obstacles and resistance. More »
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Dec 05-06, 2013
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New York, NY
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Nov 18-20, 2013
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Chicago, IL
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Nov 07-08, 2013
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Alexandria, VA
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Nov 04-Dec 16, 2013
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Online Program
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Oct 02-03, 2013
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Toronto, Ontario
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Sep 16-Oct 28, 2013
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Online Program
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Sep 12-13, 2013
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Alexandria, VA
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Aug 19-20, 2013
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Boston (Burlington), MA
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Jul 22-Aug 26, 2013
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Online Program
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Jul 11-12, 2013
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San Diego, CA
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Jun 10-Jul 22, 2013
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Online Program
Subject-matter experts (SMEs) often have little or no experience designing and delivering effective learning opportunities. They may find it intimidating and fraught with challenges, yet we frequently rely on them to share their knowledge. This workshop will explore methods to uncover your SMEs issues and concerns and learn techniques to help themexcel. Discover the critical role you play in making sure learning happens for your target audiences. More »
This interactive online workshop will give you the tools, processes, and knowledge to specify the correct job aid to achieve the desired outcomes for the job, determine the appropriate format and structure of the job aid, plan and design it, validate and test it, and measure the overall impact of the job aid on achieving organizational goals More »
This program is a high-level introduction of the Human Performance Improvement (HPI) process and principles. More »